When you purchase a pair of sneakers on Sneakerdeck, they are first sent to Sneakerdeck for authentication. Your sneakers will be shipped to Toronto for an in-hand authentication. Once we have verified your sneakers that they are legit, we will send it on to you! If the sneakers are found not to be authentic, you will receive a full refund.
All PayPal transactions are final on Sneakerdeck. We are involved in every purchase made on Sneakerdeck to ensure both the buyer and seller have a great experience. If you don't receive your sneakers, you can open up support case with us. You can open a support case if you don't receive the sneaker or the sneakers you received is not the same shoe as described, size or condition (new or worn) as listed.
The buyer cannot return a sneaker they purchased on Sneakerdeck as long as the seller accurately described the item in the listing. If the buyer noticed the sneakers do not fit or they no longer want them, Sneakerdeck does not accept returns based on minor discrepancies in wear on used sneakers.
If the buyer receives a sneaker that is significantly different than described, the buyer can report their problem to us within 2 days of delivery through firstname.lastname@example.org. We will then ask the buyer to upload photos and offer details of the item. If the return is approved, we will assist the buyer in returning the item to the seller and offer them a full refund.
To avoid a problem with a sale, we advise sellers to be as descriptive and detailed as possible when creating your sneaker listings. We urge buyers to review the listing photos, description and the item condition. If you have any questions, please ask the seller for additional details on the sneaker they are selling.
Sneakerdeck does not accept disputes over minor discrepancies in wear on worn sneakers.
That means disputes that claims that an item is "more worn" than anticipated, unexpected scratches, scuffs or dirt, or differences in opinion. For ex; the buyer said it was a 9/10 but when you receive the shoes it's a 6/10 to you. This will not be accepted. On used sneakers, it's your responsibility to perform your due diligence with the buyer and request all relevant images from the seller before making your purchase.
The only time we will step in is if the seller listed the item as “brand new” and when the buyer received them, they are worn. In this situation, we will help out the buyer.
Since Sneakerdeck only operates in Canada, there is a flat rate $15 shipping fee. This fee is included in the checkout once you are purchasing your sneakers. This fee pays for your sneakers being shipped from Sneakerdeck HQ to you after they are finished being authenticated.
Cancellations within 3 days of purchase can only be completed by the seller. Try asking the seller to cancel the order through the chat. If the seller does not ship within 5 days, buyers can cancel the purchase themselves through the order portal.
If your order never arrives, we'll refund you your payment. First, track the progress of your sneakers through the tracking number in your order confirmation email. If your order hasn't shipped, we suggest you contact the seller through the chat.
We will send you a confirmation email once the sneakers you have bought have passed the authentication process. We will then send you a tracking number through UPS that you can use to stay updated on the status of your sneakers.
If your order has shipped but never arrived, please report this to email@example.com.
Once you have received your sneakers, please ensure your purchase is as described within the listing. If everything is looking great with your order, make sure to rate the seller. Once the funds are released to the seller, all sales are final and no refunds will be provided. However, if you receive your order not as described, please notify us within 2 days of delivery at firstname.lastname@example.org.
When an order is cancelled, we process a full refund back to your PayPal account. Please note that the funds will be back to your PayPal accounting within 1-2 business days. If you used a debit or credit card for your purchase, please wait 3-5 business days for the funds to be back in your account.
Allow 2 weeks to receive your order. The buyer can always track the progress of their purchased sneakers through the tracking number in their order confirmation email. Keep in mind that orders have to go through the authentication process and this is will make your order take 5-10 business before you receive them.
It’s important for you to rate the seller as this is our commitment to building trust in Sneakerdeck. Rating the seller lets them know how you found the sneakers they sold you and it also lets other members of Sneakerdeck know what the seller’s history is with other buyers. Rating the seller is also important for buyers who want to meet with sellers locally where we don’t provide authentication to offsite sales. The rating and review system will let individuals know about the seller before they meet them.
Listing Create a new listing by clicking on the “Sell Sneakers” tab on the menu bar. Take the required pictures of your item and fill out the brand name, model, colour, size, price, condition, and the description of the sneakers. Choose the location of where you are selling the sneakers, click yes or no if the sneaker you are selling come with the receipt and the original box. Receipts and boxes are not mandatory but it may help your chances of selling quicker If requested by the buyer.
Images You are required to post 4 photos of your sneakers. Make sure that the photos that you use to sell your sneakers are clear and are of the actual sneaker. You are not allowed to use images from the internet to sell your sneakers. Do not group two different pairs of sneakers in one post or else it will be deleted. Make sure that the photos of the sneakers you are selling are of different angles. These angles are a bird’s eye view, the sides, the back, and the bottom.
Local Reselling Sneakerdeck is a platform that allows individuals to sell their sneakers in two ways. One can sell their sneakers by accepting onsite payments and ship them anywhere in Canada or they can sell them locally to a buyer by meeting up if they choose to do so. Please review our policy on safety in regards to offsite sales.
Each member who registers for a Sneakerdeck account has to activate their PayPal account through Sneakerdeck to sell their sneakers. If you don't have PayPal, please set up for an account by going to www.paypal.com. Once you are finished, authenticate it through Sneakerdeck by going into your setting tab and inputting your email under the “PayPal email” tab.
After you have confirmed the sale of your sneakers to your buyer, we will send you a UPS shipping label immediately. Print off your shipping label and place it on the box you are using to package your sneakers. Take the package and drop it off at your nearest UPS store and send the package to Sneakerdeck headquarters for the sneakers to be authenticated.
Shipping costs to Sneakerdeck HQ for your sneakers to be authenticated will be deducted from your payout fees.
If your item is determined to be inauthentic, we will issue a refund to the buyer immediately and we will notify you of our decision and what made your sneakers fail the authentication via email. You can then contact Sneakerdeck support to retrieve your item. We will issue you an invoice to cover shipping and handling fees and once paid, your item will be shipped back to you within 7 days.
You should refund the buyer by clicking on the related PayPal transaction with the correct order number and then the “Refund” prompt. After this is complete, please follow the fee refund request prompt on the original listing page in order to process the fee refund. We cannot complete the fee refund until the refund to the buyer is marked as “Completed” on the PayPal statement, which may take a day or two.
Describe the problem you are having as best you can, and a member of our Support team will be in touch with you as soon as possible.